Terms of Sales
These conditions of sale are concluded on the one hand by the individual company Amélie FERET (trade name REEFT LEATHER GOODS) located at 9 rue clos domininé - Bretteville L'Orgueilleuse 14740 THUE ET MUE, registered in the Caen trades directory under the number 850 220 302 hereinafter referred to as "Amélie FERET" and on the other hand, by any natural or legal person wishing to make a purchase via the website www.reeftleathergoods.com hereinafter referred to as "the buyer". The French brand REEFT LEATHER GOODS is the exclusive property of Amélie FERET.
Object
These conditions of sale aim to define the contractual relationship between Amélie FERET and the buyer and the conditions applicable to any purchase made through the merchant site www.reeftleathergoods.com, whether the buyer is a professional or a private consumer. The acquisition of a good or a service through this site implies unreserved acceptance by the purchaser of these conditions of sale. These conditions of sale will prevail over all other general or specific conditions not expressly approved by Amélie FERET. Amélie FERET reserves the right to modify its conditions of sale at any time. In this case, the applicable conditions will be those in force on the date of the order by the buyer.
Characteristics of the goods and services offered
The products and services are those listed in the store published on the site www.reeftleathergoods.com. These products and services are valid as long as they are displayed on the site, while stocks last. The products are all made by hand and to order so that a maximum manufacturing period of 14 days will be necessary before sending the goods , except in cases of force majeure or supplier delay. Of course, if the product is in stock or created more quickly, it will be sent as soon as possible.
The products offered comply with current French legislation and standards applicable in France.
In the event that an item is unavailable after the order has been placed, Amélie FERET will inform the Customer by e-mail as soon as possible, offering the Customer:
- an exchange for another item of the same amount,
- the total cancellation of the order and a refund.
Each product is accompanied by a description drawn up by Amélie FERET. The photographs in the catalog are as faithful as possible but cannot ensure a perfect similarity with the product offered, in particular with regard to the colors and the brands possibly present on the leathers which are unique. Amélie FERET reserves the right to modify them at any time and without notice.
Prices
The products are invoiced on the basis of the prices displayed on the Site when the order is placed; any change in the rate may be reflected in the price of the products or services. Amélie FERET reserves the right to modify its prices at any time, it being understood however that the price appearing in the catalog on the day of the order will be the only one applicable to the buyer.
The prices are expressed in Euros, without any tax, because having the micro-enterprise regime, VAT exemption. VAT not applicable, article 293 B of the CGI . The prices indicated do not include transport and delivery costs. Any tax, duty, duty or other service to be paid in application of French regulations, or those of an importing country or a transit country are the responsibility of the Customer.
Orders
Order confirmation requires the creation of a personal account on the Site. This account is intended to save billing and delivery information for said order and subsequent ones. The Customer will be asked to create his own password for later use of this account. The creation of the account is free. The username and password allowing access to the Site are confidential and must not be disclosed to third parties. After creating the account, the Customer receives confirmation of his registration by e-mail.
The Customer can have his account deactivated at any time by sending an e-mail to reeftleathergoods@gmail.com. After deactivation of the account, the Customer is free to create a new account at any time.
The data recorded by Amélie FERET constitutes proof of all transactions between Amélie FERET and the Client. The contractual information is presented in French or English depending on the language chosen by the Customer and will be confirmed by e-mail at the time of delivery at the latest.
The Customer must verify the completeness and conformity of the information he provides to Amélie FERET. The latter cannot be held responsible for any data entry errors and the consequences in terms of delays or delivery errors. In this context, all costs incurred for the return will be borne by the Customer.
Once validated, the order is sent to Amélie FERET for processing. The Customer can modify or cancel his order by contacting customer service by email or telephone within 24 hours of placing the order. The manufacture of the item ordered will be 14 days maximum before sending.
Amélie FERET reserves the right not to accept an order from a customer with whom it is in dispute for a previous order, or if Amélie FERET reasonably considers that this customer has violated these General Conditions or that he has committed in fraudulent activity, or for any other legitimate reason.
Payment terms :
The price is payable when ordering. All orders are payable in euros. To pay for his order, the Customer has the choice between the following payment methods:
Credit card: by the Stripe secure payment tool integrated into the Wix site, so that the information transmitted is encrypted by software and that no third party can become aware of it during transport on the network.
Bank transfer: The costs resulting from the bank transfer will be fully borne by the buyer.
Paypal: This secure payment method offers the same guarantees as a credit card transaction.
At the request of the purchaser, an invoice on paper will be sent to him. Otherwise, an invoice will be sent electronically.
Amélie FERET also reserves the right to refuse to honor an order from a Customer who has not paid a previous order (including partially) or with whom a payment dispute is being administered. Any payment will only be considered final after effective and complete collection of the sums due. The processing and shipping of the order only take place after verification of the payment method and receipt of the debit authorization from the bank card or Paypal account.
Deliveries
Order manufacturing
The manufacturing time is not included in the delivery time. Once an order is registered and paid for, it will be manufactured and shipped within 14 working days.
Each order is made by hand in order of arrival, manufacturing times may therefore vary depending on the period (end of year holidays, temporary stock-outs, delay of a supplier, force majeure). Amélie FERET then undertakes to warn the Client in advance, either by telephone or by e-mail.
Deliveries are made to the address indicated in the order form. Amélie FERET cannot be held responsible for any data entry errors and their consequences in terms of delays or delivery errors. In this context, all costs incurred for the return will be borne by the Customer.
In the event of damage during transport, we invite the customer to refuse delivery to the carrier and to express his reservations on the delivery note. In the event that the consumer takes delivery of the goods personally and when the carrier does not justify having left him the possibility of actually checking the good condition of the objects, the reasoned protest must be formulated with the carrier within ten days.
Shipping costs are calculated based on the delivery country indicated. These costs are due by the Customer in addition to the price of the products purchased.
Amélie FERET can not be held responsible for delays in delivery or non-performance due to the consumer or in the event of force majeure.
COVID-19 : the current health crisis that is crossing the whole world can cause delivery delays, more important in some countries than others. Amélie FERET cannot be held responsible for the delay in delivery in this case of force majeure.
Shipping costs :
Shipping costs vary depending on the weight of the final order and the destination:
Letters followed :
If the object allows it (small shipment and which does not exceed 3cm thick envelope and padding included: example: simple card holder, notebook cover (without the notebook) or other flat objects) , a letter shipment follow-up is possible:
To mainland France:
Up to 100 g: € 2.67
Up to 250 g: € 4.40
Up to 500 g: € 6.31
To other destinations:
Up to 100 g: € 5.58
Up to 250 g: 10.18 €
Up to 500 g: € 12.88
The parcels :
To mainland France: For weights up to:
250 g: € 5.00
500 g: € 6.55
750 g: € 7.45
1 kg: 8,1 €
2 kg: € 9.25
5 kg: € 14.30
Towards Overseas: For weights up to:
500 g: 12 €
1 kg: 18 €
2 kg: € 31.50
5 kg: 50.10 €
To the European Union, Switzerland: For weights up to:
500 g: € 13.10
1 kg: € 16.05
2 kg: € 18.15
5 kg: 23.20 €
To the United Kingdom (new prices following brexit): For weights up to:
500g: € 16.10
1 kg: € 19.05
2 kg: € 21.15
5 kg: € 26.20
To Eastern Europe (excluding EU, Switzerland and Russia), Norway and Maghreb: For weights up to:
500 g: € 19.30
1 kg: 23.10 €
2 kg: 25.15 €
5 kg: € 32.20
To other destinations (outside the EU and Switzerland): in particular African countries (except Maghreb), Canada, United States, Russia, Near and Middle East: For weights up to:
500 g: € 28.10
1 kg: € 31.25
2 kg: € 42.95
5 kg: € 62.90
In the event of non-conformity of the products purchased or if they do not satisfy the Customer, the latter may return them or request an exchange or refund under the conditions provided for in the section "Returns - Exchanges - Refunds".
Return / Exchanges / Refunds
All products sold benefit from the “satisfied or refunded” clause in accordance with the provisions of the Consumer Code, article L 121-21, unless otherwise specified. This right of withdrawal is exercised without penalty, with the exception of the cost of returning the package which remains the responsibility of the Customer.
Exchanges or refunds can only be requested for products purchased on the Site, within fourteen (14) calendar days from the date of receipt of the package and from the conclusion of the contract.
Return request
Requests for the return of products ordered on the Site can be made under the following conditions:
- the products must be returned accompanied by their purchase invoice,
- The returned product must be in new condition, that is to say similar to that of its unpacking as well as include all its labels, flyers or other promotional advertisements (stickers, etc.).
- It must also be in perfect condition, the shoulder strap carefully stored inside the bag and the bag carefully packed and with the padding given in the arrival package. The bags must not be crushed or deformed during transport.
- The product must be packaged in a cardboard box and sent to the following address:
Amelia FERET
Reeft Leather Goods
9 closed street dominated
Bretteville L'Orgueilleuse
14740 THUE AND MUE
FRANCE
If the aforementioned conditions are not respected, Amélie FERET reserves the right to refuse the return of said products and will return them to the Customer, without the possibility of exchange or refund. Amélie FERET has complete discretion to decide whether the products are in their initial state when they are returned to her.
Return requests are made via the customer account on reeftleathergoods.com or by email to reeftleathergoods@gmail.com indicating in the subject line the return request as well as the order number. The Customer must then choose whether he wishes an exchange or a refund.
When the right of withdrawal is exercised, the professional is required to reimburse the consumer for all sums paid no later than fourteen days from the date on which he is informed of the consumer's decision to withdraw.
For contracts for the sale of goods, the trader may defer reimbursement until recovery of the goods or until the consumer has provided proof of the shipment of these goods, the date chosen being that of the first of these facts. .
Guarantees
All the products supplied by the seller benefit from the legal guarantee provided for by articles 1641 and following of the French Civil Code. In the event of non-conformity of a product sold, it may be returned to the seller who will take it back, exchange it or reimburse it. All complaints, requests for exchange or refund must be made by email to the following address: reeftleathergoods@gmail.com within fourteen days of receipt of the product.
Non-compliant products
The Customer must formulate with Amélie FERET via reeftleathergoods@gmail.com, any complaint relating to a delivery error and / or non-conformity of the products in kind or in quality compared to the indications appearing on the order form (error of reference, damaged product, etc.).
Guarantee
Amélie FERET offers a 1-year commercial warranty on her models from their date of purchase.
Amélie FERET accepts no responsibility for improper use or maintenance of the product and normal wear and tear of the latter.
You can contact Amélie FERET via reeftleathergoods@gmail.com or directly via the contact form on the " contact " page. Do not forget to indicate the number of your invoice as well as your full name.
However, if it is accidental damage, inappropriate use of a solvent or abnormal use of the item, no repair can be made.
The seller is liable for defects in the conformity of the goods with the contract under the conditions of Article L. 211-4 and following of the Consumer Code and for hidden defects of the item sold under the conditions provided for in Articles 1641 and following of the Code. civil.
It is recalled that the consumer within the framework of the legal guarantee of conformity:
- Benefit from a period of two years from the delivery of the property to act;
-Can choose between repairing or replacing the item, subject to the cost conditions provided for in Article L. 211-9 of the Consumer Code;
-Is exempt from providing proof of the existence of the lack of conformity of the defect of the good during the six months following the delivery of the good. This period is extended to twenty four months from March 18, 2016, except for second-hand goods.
The legal guarantee of conformity applies independently of the commercial guarantee that may cover your property.
It is recalled that the consumer can decide to implement the guarantee against the hidden defects of the thing sold within the meaning of article 1641 of the civil code and that in this case he can choose between the resolution of the sale or a reduction of the sale price in accordance with article 1644 of the civil code.
Intellectual property
All the elements of the site www.reeftleathergoods.com are and remain the intellectual and exclusive property of Amélie FERET. No one is authorized to reproduce, exploit, redistribute, or use for any purpose whatsoever, even partially, elements of the site whether they are software, visual or sound. Any single link or hyperlink is strictly prohibited.
Litigation
These General Conditions of Sale are drawn up, executed and interpreted in accordance with French law. In the event of a dispute, jurisdiction is assigned to the French courts.
